Refund Policy

1. Scope of this policy

This refund policy applies to all digital services purchased through fifacoinscolombia.com, including the purchase of virtual currency for the EA FC 27 video game. By making a purchase on our website, the customer accepts the terms described in this policy.

2. Refund eligibility

The customer may request a full refund in the following cases:

• • The service was not delivered within a maximum period of 48 hours after payment confirmation.
• • A different amount than the one requested and confirmed in the order was delivered.
• • A payment processing error resulted in a duplicate charge.
• • The order was cancelled by COINS FC COLOMBIA before the service was delivered.

3. Non-eligible cases for refund

Refunds will not be granted in the following situations:

• • The service was successfully delivered and the customer has already received the coins in their account.
• • The customer provided incorrect access credentials that prevented delivery.
• • The customer requests a refund more than 48 hours after delivery.
• • Sanctions applied by EA Sports to the customer's account after 8 hours of completed delivery (Player Auction method).

4. Refund request process

To request a refund, the customer must follow these steps:

5. Refund methods

Approved refunds will be processed through the same payment method used in the original purchase:

• • Card payments: The refund will be reflected in the customer's statement within 5 to 10 business days, depending on the bank.
• • PayPal: The refund will be processed within 3 to 5 business days.
• • Bank transfers: The refund will be completed within 5 to 7 business days.

6. Refund request deadline

Refund requests must be submitted within 48 hours of payment confirmation. Requests received after this period will not be eligible for a refund, except in exceptional cases evaluated by our support team.

7. Comfort Trade method guarantee

8. Contact

For any refund-related inquiries, you can reach us through: