Privacy Policy

1. Introduction

At COINS FC COLOMBIA (Tax ID: 1005209661-7), we are committed to protecting the privacy and personal data of our users. This policy describes how we collect, use, store and protect the personal information you provide when using our website fifacoinscolombia.com and our digital services for in-game virtual currency delivery for the EA FC 26 video game.

2. Data we collect

We only collect the information necessary to process your orders and provide quality service:

3. Use of information

We use the collected data exclusively for the following purposes:

• • Order processing: Managing and completing virtual currency purchase requests.
• • Communication: Sending order confirmations, status updates and responding to inquiries.
• • Security: Preventing fraud, unauthorized access and protecting the integrity of our services.
• • Service improvement: Analyzing usage patterns to optimize the user experience.
• • Legal compliance: Fulfilling legal and regulatory obligations applicable in Colombia.

4. Payment processing

COINS FC COLOMBIA does not store credit card, debit card or sensitive financial information. Payments are securely processed through certified providers:

• • Wompi: Payment gateway regulated in Colombia, PCI DSS compliant.
• • PayPal: International payment platform with buyer protection.

These providers independently handle the customer's financial information under their own privacy policies and security standards.

5. Data storage and security

We implement technical and organizational measures to protect your personal information:

• • Secure connection via HTTPS/TLS protocol across the entire website.
• • Encrypted data storage on secure servers.
• • Restricted access to personal data limited to authorized personnel only.
• • Temporary game credentials provided for delivery are deleted once the service is completed.

6. Third-party data sharing

COINS FC COLOMBIA does not sell, rent or share personal data with third parties for marketing purposes. We only share information in the following cases:

• • Payment processors: Only the data necessary to process the transaction (Wompi, PayPal).
• • Legal obligation: When required by competent Colombian authorities in accordance with the law.
• • Protection of rights: To protect our legal rights in case of disputes.

7. Use of cookies

Our website uses essential cookies for proper functionality:

• • Session cookies: Required to maintain your active session during the purchase process.
• • Preference cookies: To remember your preferred language (Spanish or English).
• • Analytics cookies: To understand how users interact with our website and improve the experience.

You can configure your browser to reject cookies, although this may affect the website's functionality.

7.1. Microsoft Clarity

We use Microsoft Clarity, a behavioral analytics tool provided by Microsoft Corporation, to understand how users interact with our website. Clarity collects the following data:

• • Heatmaps: Visual records of where users click, scroll, and move their cursor.
• • Session recordings: Anonymized playbacks of browsing sessions to identify usability issues.
• • Device data: Browser type, operating system, screen resolution, and device type.
• • Performance metrics: Page load times and user interactions.

Microsoft Clarity does not collect personally identifiable information such as names, emails, or financial data. Sensitive input fields (such as passwords and payment data) are automatically masked in recordings.

Data collected by Clarity is processed and stored by Microsoft in accordance with the Microsoft Privacy Statement. You can learn more at clarity.microsoft.com.

8. Your rights

In accordance with Colombian Law 1581 of 2012 (Personal Data Protection Law), you have the right to:

• • Access: Know what personal data we have stored about you.
• • Rectification: Request the correction of inaccurate or incomplete data.
• • Deletion: Request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
• • Revocation: Revoke your consent for the processing of your personal data.

To exercise any of these rights, send an email to admin@fifacoinscolombia.com with the subject "Personal data rights".

9. Minors

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor without the consent of their legal guardian, we will proceed to delete such information immediately.

10. Changes to this policy

COINS FC COLOMBIA reserves the right to update this privacy policy at any time. Any modifications will be published on this page with the corresponding update date. We recommend reviewing it periodically.

11. Contact

If you have any questions or concerns about this privacy policy or the processing of your data, contact us: